At OSMO PLUNGE, we aim to provide a smooth shipping and return experience for our premium ice bath products. If you’re not completely satisfied, we’re here to help.

Shipping

• Free Shipping: Available to most states in the continental USA (excluding Hawaii, Alaska, and U.S. territories).
• Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
• Delivery Time: Estimated 5-15 business days. Times may vary due to weather, carrier delays, or high demand.
• Tracking: You'll receive a tracking number once your order ships.
• Address Accuracy: Please double-check your shipping address at checkout. OSMO PLUNGE is not responsible for lost or misdelivered packages due to customer-provided errors. Reshipping incorrect addresses may incur additional fees.
• Damaged or Lost Shipments:
  - Contact us within 7 days of the estimated delivery date.
  - Provide your Order ID and photos of any damage.
  - We'll arrange a replacement or full refund, with return shipping covered for defective/damaged items.

Returns

• 30-Day Return Window: Return unused OSMO PLUNGE ice baths or related products within 30 days of delivery for a full refund or exchange.
• Eligibility:
  - Product must be unused, in original condition, and with all packaging/accessories.
  - Proof of purchase (Order ID) required.
• How to Return:
  - Contact us to initiate a return request (include Order ID and reason).
  - Securely package and ship using a trackable carrier (customer pays return shipping unless defective).
  - Refunds processed within 5 business days of receipt and inspection.
• Defective Items: We cover return shipping and offer replacement or refund. Report within 7 days with photos and Order ID.
• Non-Returnable: Used/damaged items (non-manufacturing defects), third-party purchases, or missing accessories.
• Warranty: Every OSMO PLUNGE product includes a 1-Year Warranty against manufacturing defects for lasting durability.

For questions, contact us via our support form or email. Enjoy your recovery! ❄️