Shipping and Return Policy

At OSMO PLUNGE, we aim to provide a smooth shipping and return experience for our premium ice bath products. If you’re not completely satisfied, we’re here to help.

Shipping

  • Free Shipping: Available to most states in the continental USA (excluding Hawaii, Alaska, and U.S. territories).
  • Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
  • Delivery Time: Estimated 5-15 business days. Times may vary due to weather, carrier delays, or high demand.
  • Tracking: You'll receive a tracking number once your order ships.
  • Address Accuracy: Please double-check your shipping address at checkout. OSMO PLUNGE is not responsible for lost or misdelivered packages due to customer-provided errors. Reshipping incorrect addresses may incur additional fees.
  • Damaged or Lost Shipments:
    - Contact us within 7 days of the estimated delivery date.
    - Provide your Order ID and photos of any damage.
    - We'll arrange a replacement or full refund, with return shipping covered for defective/damaged items.

Returns

  • 30-Day Return Window: Return unused OSMO PLUNGE ice baths or related products within 30 days of delivery for a full refund or exchange.
  • Eligibility:
    - Product must be unused, in original condition, and with all packaging/accessories.
    - Proof of purchase (Order ID) required.
  • How to Return:
    - Contact us to initiate a return request (include Order ID and reason).
    - Securely package and ship using a trackable carrier (customer pays return shipping unless defective).
    - Refunds processed within 5 business days of receipt and inspection.
  • Defective Items: We cover return shipping and offer replacement or refund. Report within 7 days with photos and Order ID.
  • Non-Returnable: Used/damaged items (non-manufacturing defects), third-party purchases, or missing accessories.
  • Warranty: Every OSMO PLUNGE product includes a 1-Year Warranty against manufacturing defects for lasting durability.

For questions, contact us via our support form or email. Enjoy your recovery! ❄️